Sunday, May 31, 2020

All Lives Matter

My heart breaks at 1:44. 


Most people by now would have watched the original videos of George Floyd and Christian Cooper - if not, they're available on YouTube and Twitter. It rendered me angry in tears to imagine what this man had been through in the last minutes of his life. In light of recent global awakening triggered by tragic events, I think it's ok taking a moment to have hard/heavy conversation about racism, plus these events have triggered me to remember several encounters which live at the back of my head.

This week I've been thinking about how to appropriately be a voice in support of erasing racism. I care for many causes but most strongly about human rights (a topic for another time). IMO racism is part of the wider human rights domain. While all lives matter, now is the time to focus on Black Lives Matter. Why? Because racism has long been in our lives, to all POC, major or minor racist behaviors. Now more than ever the lives and human dignity of the African Americans are in danger. I believe through advocating for them now, other causes (e.g. gender equality, LGBT, human rights) will as well benefit from its awareness and progress. All men and women should be treated equal. With way less racism weight on my shoulder than on the African-ethnic people, I hope sharing my own experiences as a normal Asian person can provide some perspective on this subject and support the movement we're seeing today. Racism is not just in the US. It's in all countries. Here in Switzerland, too.

As an Asian POC in the middle of the skin color spectrum, sometimes I receive racism treatment from both ends. Most of my non-Asian friends and people I encounter treat me fine - as in, I feel equal and respected. Most of the time I mind my own business and avoid causing problems/scense in any situation, subconsciously with the idea of trying to be safe at all times - also partially because afraid of leaving records that would jeopardize my visa, given I've lived as an expat in the US, Ireland, and Switzerland for 9 years. 

I consider myself normal as any other person, I'm content with where I am in the society, and I'm grateful to where life has led me and the people I surround myself with. Putting aside the experiences with people who I know, I'd say experiences with strangers/people who I don't know can best encapsulate the racism treatments, because one's literally deciding how to interact with this person purely based on appearances, i.e. race, gender, language, outfit, etc. And in these situation, I don't want to victimize myself as in a stereo-type racism situ right away, so I always wonder: what if I was a man or a Caucasian, what if I was with a male companion, what if I spoke better English, what if I spoke French - would I have experienced what just happened to me? 

So what happened? Below are some disturbing ones.
  1. the middle-age Caucasian woman in Lavaux 
  2. the African-ethnic teenager who stoned my forehead, in Lausanne
  3. my previous apartment concierge, a middle-age Caucasian woman, in Lausanne
  4. the middle-age Caucasian man on Aer Lingus flight from Geneva to Dublin
  5. the young Irish security check woman at Dublin Airport who took my slow response, at 5am, as a hesitated yes, to her question "any weapons in your luggage?"
  6. the young/middle age Caucasian/Hispanic cleaning woman in the building next to my previous apartment who prevented me depositing a properly bagged trash, in Lausanne
  7. the Irish taxi driver, my 1st encounter in Ireland, who scammed me, in cash, double the price of normal fare from Dublin Airport. I was with 2 large suitcases, he didn't help me load them in to the car.
  8. the African-American man who hit a Caucasian man whose head then smashed the back of my head on a NYC subway
1. 
In mid-March in Lavaux, Vaud, Switzerland, a time when China and Italy were heavily hit by coronavirus, and just before the Swiss government announced nationwide quarantine. 
My Caucasian friends and I walked up some stairs by the vineyard. Two walked in front of me with a dog and two behind me. There was huge gap between each of us as we were tired so the total distance from the 1st person to the last person was about 10-15 meters. The stairs were about 1 meter in width, enough for 2 people to pass by with space inbetween.
A middle/elder-age Caucasian couple (man at front) walked down the stairs toward us from the opposite direction. The woman raised her jacket as a cover against me as she passed by me, only me, not before me, and not after me. 
I should have called her out and saying "I'm not coronavirus" or something at her, but anything I said would sound stupid and make a scene, which I tried to avoid in any situation, plus she might not understand English. I just discussed with my friends what happened.

2. 
It was after I landed from Geneva Airport back to Lausanne Gare seeing a Caucasian man helping a Caucasian mother getting off the train with a stroller that I thought how nice and friendly Lausanne is to live and to raise a family.
And then, as I walked home via an ally along the railway, someone stoned my way. Given it was evening, I didn't have sunglasses on and originally thought the stones were some insects, until a 4-cm big stone hit my forehead, which immediately swelled in a 5-cm-ish circle. It would have hit my eye in 1 degree away.
There were some African-ethnic teenagers giggling behind two windows in an apartment building. One of them threw the stones at me, for no reason, just for fun. I dragged my luggage and confronted one of the teenagers at the window. He kept saying in French it wasn't him. I waited at the gate, a Caucasian guy came out, I explained, he said "I can let you in if you'd like to find them, but don't get me involved." So I called the police. 
The police went checking the house while taking my information. They proposed 2 possible solutions: 1) they will take the teenagers to court and they may get community service as penalty, but I'd need to be followed up and hence leave a record, or 2) they just went checking on the teenagers as a warning. Ofc I didn't want any issue for myself or any court records for the teenagers. It was about to pour so they asked me to go home. I didn’t hear from them since. Again, what if I was male/Caucasian?

3. 
One or two weeks after I moved in to a previous apartment in Lausanne, I didn't fully cleaned up the air bubbles in one of the cardboard boxes before throwing them away in my apartment's trash collection carts. On the next day, 3 things appeared in front of my apartment door: 1) the cardboard box with my recipient label, 2) a car tire (not mine), 3) a toilet seat (not mine), and a note from my middle-age Caucasian concierge woman.
The note said I shouldn't dispose the air bubbles in the paper cart, and that there are trash regulations in Switzerland blah blah. Ofc I did all I could, I went to her, I called/emailed the management company, I called my lease agent, etc.
They remained there for more than one month.
These tire and toilet seat may belong to my neighbors who passed by my door or to anyone who threw them in my building's trash carts which were accessible to all.
One night I kept thinking about the what ifs: what if I was male/Caucasian and/or I spoke fluent French, would this woman treat me like this? Then I went to confront her that night. In 5 minutes, she came up and removed these things.

4. 
When I boarded my Aer Lingus flight, the overhead luggage cabins near my seat around row 12 were full, except a space occupied by a plastic bag of the size of a laptop. A middle-age Caucasian couple sat in a 3-seat row: man at window seat, woman in the middle, behind this cabin I was cheking at. There was a full queue behind me.
The couple were looking at me as I looked for space to store my carry-on, so I asked them "is this plastic bag yours?" The man mumbled, so I thought it wasn't theirs. I moved the plastic bag to the side and, as I pulled my luggage up to the overhead level, he stood up and grabbed my arm and scolded me "don't touch my things" to prevent me from lodging my luggage. 
I just replied to him "you don't need to touch me", and walked to the end of the plane with my luggage, and sat on a random empty seat after checking with some flight attendants. 
Everyone watched, but didn't speak/act.
I fell asleep immediately, as I woke up 1 hour after, a flight attendant approached me to confirm what happened and said she already reported this passenger to the airline for the record. Afterwards, a middle-age Caucasian man, who was a witness, came to the back to check on me and said he reported the incident to the flight attendants. 
I was grateful to him, and thought I should have acted differently, I should have stood up for myself to confront this man from the couple, but again I didn't want to cause a scene. There’s also news about people who caused delays/troubles in a plane being kicked out, and I couldn’t afford that because I had to catch that flight. I as many Asians would probably do the same again - just said minimal and walked away.
Again I kept thinking, what if I was man/Caucasian, or what if I was traveling with a male companion, would this man treat me this way? 

I asked the flight attendant only one question: is he Irish? She said no. Another day for topic Ireland.
Too much to say about 5. 6. 7. let's skip them for another time. 

8. 
I'm forever grateful to people offered to help after I posted a photo in 2015.
An African-American man hit a Caucasian man, whose head then smashed the back of my head, on a northbound NYC subway, just before entering Grand Central. The African American man did so because he considered the Caucasian man, who stood in front of him, was too close to him, in a crowded evening-commute-time express subway cabin which was shaking in high speed. This was purely an accident to me, I was shocked, hurt, scared then.
The immediate aftermath was that I recovered feeling normal a few days after. My head didn't have any issue.
And then, in the end 2017, I discovered a new 4cm-ish bump on my head, couldn't recall any accident/injury, thought it was a tumor, went to a doctor and was told: your head can grow anything it'd like. As tumors should be inside the head, rather than outside, I didn't investigate further.
It wasn't untill the end of 2019 I found the medical cert of injury, that I realized how the bump developed.

When I look at these individual encounters separately, it seems random and minor, in addition to many other encounters on the street when someone just taunted me by saying “ching chong chang” or something alike. One may argue whether it's racism or gender discrimination or something else. When I put them together, however, and they are my real life experiences, not fictional stories, they speak volume of collective racist/discrimination experiences to me. Yet I'm already a fortunate person who can make it where I'm today, given my background. I'm ok now and have become resilient through these experiences. While I don't forget these, I don't remember / recall them often. I feel safe most of the time and have hopes on humanity as most people are normal for most of the time. 

What's next then, what can we individuals do? The usual: raise awareness, talk about it, donate, sign up petitions. I believe what happens/progress made in the US have ripple effect in other countries in the development of diversity and inclusion. 

Peace.


在美國學到的十件事情


原文寫於Jan 13th 2016,不知道為什麼當初沒有發文⋯⋯四年前的文章,現在可能有些有些情況改變了。
以後的目標是把自己的文章翻譯成英文,有空的話。

_________________________________________________________________________


1. 移民撐起美國
由衷敬佩這群人(通常是墨西哥裔),他們的勞力、工作、工時讓紐約的一切變得可能。Seamless騎著腳踏車外送的人是他們,逢年過節還在開店的也是他們,餐廳內場也是他們(日式拉麵店廚師也是他們),在路邊擺花攤24小時的還是他們。他們的家庭觀念跟華人、義大利人有得比。

2. 文化差異
一直都不覺得美國就是什麼都好(那是父母的想法),不過大環境的確是比較好。這邊有內向害羞的美國人,有loser美國人,有勤奮工作的美國人,也有(比較多)opportunitist美國人。就算做一樣的工作內容,這裡待遇高、環境好,但我覺得很難找到懂得我的文化價值觀的美國人,有,但是很少。

3. 善用批踢踢和微博
批踢踢城市生活、旅遊版很好用,但是只有大城市(紐約、倫敦等)。微博上面可以自創following群組很方便,更新也比批踢踢多。話說如果Twitter也能設定following groups就好了。

4. 紐約限定:Gothamist 和 NYDetour
比TimeOut還即時。噢對了TimeOut每週三出刊免費。另外,舊金山比紐約貴。

除了生活上的心得,很多學到事情來自剛離開的廣告公司。我公司的客戶主要有幾個Google品牌、YouTube、韓國最大手機品牌,全部是社群媒體客戶,因此同事非常貼近網路新聞,看娛樂新聞也是職務內容。

5. 每天早上Broadsheet
這是Forbes針對女性出的每日晨報,幾則女性相關的頭條要文,以歐美新聞為主。關於台灣女性職場話題的有Careher不定期出刊,他們會在臉書分享新文章。

6. 訂閱Google Alerts
設定自己的名字,有新的search results的話就會收到通知。

7. 廣告業一樣操
但職場文化還是比其他職業好一點,也比亞洲好。通常我禮拜一二都加班到10pm(當然沒加班費,可以搭計程車回家),有時候拜三四也要留晚,主管從來不會開口要人加班,但是責任制就是得把事情做完。進公司一年多幾乎每個週末都在家工作,因為reporting通常在禮拜一,先處理部份事情。
這只是我(analyst)和幾個其他部門(account management)同事的習慣,也是有同事每天晚到早歸。

8. 留下來的三個條件
當年一位Emerson學長回台灣前,聊到想要在研究所畢業後長期留在美國有三個條件:
  • 英文好
  • 有決心
  • 可以自在地跟外國人social
除了這三個條件,我還想再加一個:好律師幫你辦簽證(#&^*$%NV#JN1G****^Ds*#$)。

9. 在紐約什麼都奇怪也就不奇怪了
『空氣裡有自由的味道。』完全同意,judge-free zone,沒有亞洲那種同質性高的社會觀感。當然這只是在紐約,中西部或南方就不同。趁年輕的時候來紐約待一下子最適合了。

10. 心理成本
心理成本除了想念亞洲家人朋友,還有在美國必需面對的玻璃天花板,天花板第一層是簽證,人生一直隨著簽證走,沒辦法安心好好生活。第二層是升遷,亞洲人+外國人+女性的身分的確多少有限制。對現階段的我來說,相較於我很重視的職場文化和公平待遇,這兩層是可以暫時克服的困難,但以後就不知道了。


Tuesday, January 12, 2016

LinkedIn 十二項使用心得


從2011年加入LinkedIn到現在剛好五年,大頭照換過兩張,去年底才默默破500個connections,應該算增加得非常慢。

它不像臉書用來按讚,怎麼說,比較像是讓人看見也看見專業經歷的地方,不求即時(real-time)互動,也不是拿來交朋友,這裡更重質不重量。這兩年LinkedIn進軍亞洲,網路上應該有蠻多使用方式討論(吧),我沒用過中文界面,下面是一些個人的使用習慣筆記。

1. 用詞要正確
不管是中文選字或英文拼字,太多錯字就表示…工作上很可能也會用錯字。

2. 不要亂加人
很不推薦看到2nd/3rd connection就加,究竟是為什麼呢?見過面的人或是有email通信過再主動加比較好,網路上跟現實生活裡的互動模式其實很像。

3. 加陌生人要表示誠意
不管是加2nd/3rd或根本沒有交集的人,LinkedIn可以讓你自由修改罐頭invitation的內容,請直接有誠意地說明來意。很多獵人頭公司都會主動加人,才好繼續message,通常我會接受。
對方兩次沒回信就不用試了兩次都沒回一定有對方的考量,如果還更進一步直接跑去臉書上找人,我覺得超沒禮貌(對,我有遇過)。

4. 好像有些老闆會翻臉書
幾年前臉書開始紅起來的時候,的確是這樣。不過那是LinkedIn還沒普及之前,現在老闆一定會翻LinkedIn,至少在歐美廣告業一定要有個帳號。

5. 可以參考改履歷
去看看想要的職位的人是怎麼寫工作經驗、有什麼樣的工作經驗,非常有幫助。

6. 附加外部連結
三年前我有infographic resume,去年換成個人網站。這些可有可無看個人需求,譬如設計師一定會有。

7. 隱私設定:公開資料
這個會在Google search裡面被搜到,同時也是非connection在登入LinkedIn會看到的資料(例如獵人頭公司或對你有興趣的淺在公司)。這個很tricky,因為不想讓資料公開在網路上,又想讓HR看到我的基本資料。我的折衷是公開title & company和學校就好。

8. 隱私設定:誰來我家(who's viewed my profile)
不知道這個中文翻成什麼,借用無名小站的詞。這我直接關掉,不想看別人也不想被別人看到。但你如果有買membership,就可以不被別人看到、但看得到其他沒有隱藏的人,

9. 隱私設定:動態放送(update broadcasting)
這我直接關掉,因為會顯示的動態包含你follow了一間新公司、加入一個新團體、修改或增加了某項經歷或簡介、endorse別人的專長、like一篇文章、有了新的connection、換了一張新大頭照,像我常常follow公司的人(單純有興趣不是為了跳槽)就會一直出現在別人的牆上或LinkedIn定期email。如果真的要讓大家知道update,改一下設定幾天就好了,我覺得。

10. 隱私設定:connections
可以設定成只讓別人看到mutual connections,臉書也有同樣的功能。

11. 推薦(recommendations)
重質不重量,當然愈多代表人氣愈高、大家愈喜歡跟你一起工作。理想情況有這四個推薦就很好:直屬上司、非直屬上司、同事、客戶。太高層沒有直接互動的話就可有可無。

12. 大頭照
這個不是臉書啊…自拍照就免了。有些人的照片倒是很厲害可以模仿一下。

Monday, January 11, 2016

人生經驗是買不到的


當我迷惘看著過去四年半和正要開始的新生活,這是點醒我的一句話。


迷惘來自猶豫、對過去沒發生或已經發生的事情感到的遺憾、對選擇了未來道路的不安,這種從脫離學生時代後就一直罩著心頭的不確定感到畢業後兩年半依然存在。幸運的和不幸運的事情也都推著自己到了這裡,就算這樣可能還是需要一輩子的時間去學習怎麼規劃無法規劃的人生旅程、怎麼做沒有對錯的決定。既然每個人都只有一樣多的時間,該怎麼做不讓自己後悔的決定。

我做了一個冒險的決定,也難得這次決定權在我手上。雖然我知道這會是比較好的選擇,坐在Dumbo岸邊看著對岸的世貿大樓,跟同事聊著未來去留,預想著自己會錯過的人事物、想著是不是不該這樣應該那樣。不知道為什麼眼淚停不下來,為什麼要選擇去一個沒去過的地方生活,為什麼不回亞洲,為什麼我會在這裡要去那裡,為什麼命運會這樣對我,每一滴淚都是我的恨我的不甘。是啊沒有人教我怎麼規劃人生,所以我害怕我的選擇不是最合適的,儘管已經想過所有可能的答案。但是人生,好像沒有正確答案。

"Life takes us by surprise and orders us to move toward the unknown - even when we don't want to and when we think we don't need to." - Paulo Coelho

同事遞來一本筆記本,手抄了這段話給我。筆記封面寫著Brooklyn、典型布魯克林公寓、消防栓、pickles(醃漬小黃瓜),要我帶走一點布魯克林。可是我帶不走紐約、我愛的好朋友好同事們、我最好的主管,帶不走我曾經有機會擁有的、在紐約的生活,兩年半太少了,曾經以為我會在這裡待上十年。

百貨業之後我進了一間15人小公司學analytics(數據分析這樣翻嗎?),老闆答應又反悔幫我辦工作簽,接這進去一間業界有名的獨立廣告公司,我是他們的第一個台灣人員工。接著的一年九個月是我最快樂的工作經驗,客戶都很友善,同事互相照顧,主管是我的mentor,廣告業只能三選二的際遇我很幸運全部都有了,但是工作簽被否絕,我在美國的人生也毀了,錯過的人們的陪伴和愛,都留在這裡了。

如果答應三個同事開完笑的求婚,或許我真的可以留下來。不過那不是我的人生。這才是目前為止我寫下的答案。

但我已經,好想念紐約。

     

Tuesday, January 27, 2015

好穿的鞋之二



冬天是靴子的季節,好穿的高跟鞋也不能穿了。但還是回顧一下扼腕沒多買兩雙的Cole Haan Chelsea Low Pump。
先承認我是Cole Haan控,最好有鞋子能讓胖子穿得舒服。不過它這兩三年來風格改變很多,偏向運動風,以前的經典鞋款都斷貨了嗚。



之前買了這雙靴子Davenport Bootie栗子色,鞋面有點霧面閃亮很美,最好的是它走起來很小聲!在辦公室不會太招搖(相較於Madewell的靴子,下方有圖),這雙唯一缺點是比較緊,拿平常的號碼剛好,不能穿厚襪子。也是要斷貨了,準備購入黑色。

相比起來寬鬆好穿的靴子是Madewell The Billie Boot黑色,鞋跟更粗更好走,比較寬可以穿厚襪子。我喜歡它的拉鏈在內側。缺點是走起來有點大聲。
另外最近常下雪,我的Timberland童鞋是可以替代雨鞋但穿起來太男生了,想找一雙耐雪防水的鞋,結果還是回去Cole Haan找到了一雙皮靴子Indiana Short Waterproof Boot,穿著它完全不用擔心鞋子濕掉,走起來很穩,可以當雨鞋用。





Friday, August 29, 2014

好穿的鞋


Credit: Cole Hann
上一雙實穿的靴子是雙黑色短靴,Colisée de Sacha,非常適合通勤用的黑色短靴。最後一雙牛津鞋是Cole Haan藍色麂皮牛津鞋,可惜已經停產。

去年買的超好穿Cole Haan Chelsea Low Pump今年也停產了,我買的是黑色漆皮(圖示是深藍漆皮)。它最大的優點是跟高6.5cm還有防水台1.2cm,走起來感覺真的是低跟鞋,之前在百貨公司上班常穿著替換。可惜想再買一雙已經沒貨了,現在這雙已經穿到壞掉。

前陣子在Anthro買了兩雙好穿好走的上班鞋,但是都有磨合期。一雙是Gee Wawa Lydia Cutout Loafers,白色鴕鳥紋休閒鞋,其實是白色短毛上點金色圓點,真皮內裡很好穿,唯一的缺點是後腳跟十分摩腳,剛穿的第一週後腳踝每穿必摩到破皮,貼幾層繃帶才堪穿。過一陣子就沒事了。如果要說還有什麼缺點就是容易髒,才穿幾天鞋尖就變灰色了好心痛。

Credit: Anthropologie
Credit: Anthropologie
另一雙是Seychelles Perforated Kelly Oxfords金色摟空牛津鞋,買到大半號有點鬆,一開始是後腳跟稍微摩腳,之後就沒事。我走路常常自己撞到腳跟,這雙鞋跟木頭特別重,每次踢到骨頭都非常痛。

接下來想下手這雙黑色休閒鞋,Dolce Vita Lex Calf Hair Flats,看起來跟白色鴕鳥鞋有點像,平底鞋應該比較不會有雷。

不是我在說,Anthro真的很會挑鞋子耶。

Credit: Anthropologie

Friday, July 25, 2014

其實還記得去年

果然改不掉積欠東西的壞習慣,柏林照片一張都還沒上傳說。但我想先把前公司寫完。

去年十月底離開百貨業,當時留了不少張備份發票,背面寫著對客人的描述,一張發票是一個故事。已經九個月了,還記得幾個印象深刻的客人,和我的最後一天。

『皮草』

Hugo Boss偶爾有非常華麗的毛皮大衣,像是101忠狗裡面Ursula穿的那樣誇張的造型、改成素色,我超愛沒事亂摸這些大衣,訂價不菲通常一個號碼只有一件。前情替要是在全店特價期間,員工特價往往也會加倍,所以某天晚上八點多整樓幾乎沒人,一位嬌小帶有外國口音的年輕貴婦晃來,不多看別的、直接試穿羊毛大衣,一件含稅約$1,500,貴婦call out要他的親戚來付帳,因為他的親戚在樓上賣寢具。親戚到場後還虧他幾句買那麼貴,閒聊才知道他在樓上待七年了,也是外國人。

在我最後一天也有一位華人女孩來挑外套,拿三件破千的毛皮試穿,最後也只把衣服留在試衣間,一句謝謝也沒說就消失。

『夫妻相處之道』

小標下得有點嚇人,其實只是一些觀察。通常男伴來百貨公司都很無聊,我們有個被戲稱husband parking特區的沙發椅在Tory Burch,會建議搞丟老公的客人去那邊找人。有時候會見到比較,我會說傳統吧或是老婆比較,柔順(是這樣嗎?),的夫妻,有兩對印象特別深。

有天早上被派去Eileen Fisher支援,這是個除了訓練期的三小時、我從來沒賣過的牌子,因為它的客群年齡層幾乎是五十歲以上太太,寬鬆飄逸風格,定價高。那天早上算只有我一個人站了三小時,立刻賣出$5,000(每天賣$2,000就能拿到底薪,有時候也會無法破千),貴婦的錢真好賺啊。其中有一對年約七十的老夫婦,老公是那種華爾街銀行家高大、風衣外套、精明沈著貌的老先生,坐在長椅上看老太太慢慢試穿了幾件,一方面是在等我(另一個被派來支援的阿姨超爛)忙完幫他們結帳,一方面是老先生似乎才是決定買哪件的人,也是他付賬。他們離開的時候我說謝謝,老太太是笑著回答,老先生顯得protective不多話,只是盯著我看一秒。

另一次在Hugo Boss傍晚略閒,一對中年夫婦晃來自己看,中年先生也是一副精明銀行家貌,跟微胖、不特別驚艷的中年太太挑衣服。一開始我沒有接近他們因為他們散發出『不要跟我說話』的感覺,直到太太手上拿了一套西裝我才幫他拿去開試衣間。最後他試了三套西裝,每一套都走出來到扶手沙發區給老公看,最後他把三套拿出來,跟我說要去跟老公討論一下。他們在沙發區討論一陣子每件都再檢查一遍,正好烏拉圭姊晚餐回來,立刻問我『誰幫他們?』,啊,老實說真的做久了,真的看得出來哪些人會買。後來太太拿著老公的卡回來,三套Hugo Boss全買,$3,000多一點而已。

或許,有時候不要堅持某些累死自己的原則,改一種手段,會輕鬆一點。

『好客人』

也許只是剛好,我相信他會回來。

有兩位客人在Hugo Boss試穿幾件晚禮服,因為是歐洲新進品牌和其他設計師品牌,跑倉庫幾次才拿到合適的尺寸,他們是年輕女生,總共在更衣間穿了一小時有吧,後來要我保留一件$700左右的靛色長裙。結果過了四、五小時還沒回來,烏拉圭姊知道後只說他們應該不會回來了。不回來的原因可能很多,可能想想決定放棄、可能在別的地方找到更愛的衣服、可能跑出去吃飯吃太久,太多可能客人要你保留的是不會賣出的衣服。

但這對姊妹花回來了,而且他們要我的名片、要我的上層的聯絡方式,他們說"We like your service so much. We want to tell your manager you're great and we want you to help us when next time we are here."

我給他們百貨公司店長的email,以往如果有人寫信給店長,他會印出信要樓層經理在早會的時候唸給大家聽。不過遇見這對姊妹花剛好在我的最後一天,能在最後一天遇見誠心喜歡我的客人,也算是這四個月在百貨業最美好的結尾了。

但是事情不會這樣發展下去。

『爛客人』

就在關店前五分鐘(當天延長營業所以是21:55),有個黑人女(沒~~~~~錯錯錯)出現在我面前說他要退貨,當時我站在Elie Tahari,他要退現金(拒絕退credit,因為他用現金付賬)超過$300,整層樓的收銀機都關得差不多了,剩下的收銀機單台沒那麼多現金,他這婊子的意思就是要我到地下室的內部銀行去取錢,整個過程至少半小時,而且都關店時間去內部銀行絕對會被白眼到死。我試著解釋沒現金,他去隔壁櫃(剛好是我的mentor非洲女王)之後又回來說非洲女王說可以辦理退貨。拜託我臭臉也沒在怕了,都最後一天誰趕火我?他還敢說『你們不是延長開店到十點嗎?』跟我說這句話的時候都要十點了,幹。非洲女王也不會幫他退,還走過來要我"be courteous",拜託是怎樣的婊子在晚上十點要關店了才要退貨?後來一肚子火下去被白眼上來幫他退完貨已經十點半了。




離開百貨業是2013年最好的決定。